Shipping Policy

Shipping Policy at Ministry of Decor

At Ministry of Decor, we are committed to delivering your orders promptly and efficiently. Here are the key aspects of our shipping policy:

• Speedy Delivery: We strive to dispatch your products as swiftly as possible, adhering to our Shipping Policy guidelines.
• Free Shipping: Enjoy free shipping on all deliveries within India.
• Dispatch Times: Non-customized orders will typically be dispatched within 7-10 business days, depending on your location. Customized orders may take 6-7 weeks to be shipped.
• Packaging: Your products will be delivered securely packaged. Open box delivery is neither facilitated by Ministry of Decor nor our shipping partners.
• Customer Support: For any queries or clarifications regarding your orders, feel free to reach out to us at info@ministryofdecor.com.

Delivery Time & Tracking Information:

• Sit back and relax while we bring elegance to your doorstep! Normal delivery takes up to 7-10 business days from the day of order confirmation. Our delivery partners will make three attempts to deliver your package. In case of a missed delivery, re-shipping charges will be borne by you. Ensure your address includes your complete details, including zip code and mobile number, for faster delivery.
• Once your order is shipped, you'll receive an email notification. Stay updated on your delivery status from dispatch to doorstep. For further assistance, write to us at info@ministryofdecor.com.

Payment Policy:

• At Ministry of Decor, convenience meets security! Choose from multiple payment options including all major Credit/Debit Cards, UPI, and Net Banking. Rest assured, your Debit/Credit information remains confidential. Our trusted payment gateway complies with the highest industry standards to safeguard your personal information.

Additional Shipping Policy Information:

• We've partnered with reliable logistic service providers to ensure smooth shipping and delivery of your products across India.
• You acknowledge and understand that while we strive to deliver our products nationwide, there may be certain areas that we, in our sole discretion, deem unserviceable for product delivery. In such cases, neither we nor our logistic partners provide shipping and delivery services to these unserviceable areas, and we may be unable to process orders from such locations. If an area is deemed unserviceable by us, we will promptly notify affected users. You can also verify whether your area is serviceable for deliveries by reaching out to us via email or WhatsApp.
• You understand and agree that in order to ensure the timely delivery of your purchased products, we may request specific information such as your name, shipping address, billing address, landmarks, and contact details. It is imperative that all information provided by you on the Ministry of Decor website is accurate, complete, and sufficient to identify the correct place of delivery. You acknowledge that any failure on your part to provide accurate and complete information may result in delays or failure in the delivery of your purchased products. Please note that we shall not be liable for any such delivery issues arising from incorrect or incomplete information provided by you.
• If you're unavailable during delivery attempts, our logistic partners will make a maximum of 3 attempts to deliver the purchased Product(s) to you. In case the third delivery attempt is unsuccessful and you're still unavailable, we reserve the right to recall the product back to our warehouse. For product re-delivery after the 3rd failed attempt, you will be responsible for the associated shipping and delivery charges.
• While we strive for on-time delivery, unforeseen circumstances like weather conditions or logistical issues may cause delays. Rest assured, we'll keep you informed throughout the process.
• Once your order is processed and handed over to our logistic partner, you'll receive a unique tracking ID for real-time updates. Our customer service team works closely with our partners to ensure timely deliveries. However, please note that tracking information may be subject to inconsistencies beyond our control.
• For international shipping inquiries, please contact us at info@ministryofdecor.com. Be sure to include the products you wish to purchase, along with the recipient's address, phone number, and email address. Our team will assist you with the associated costs and timelines for international shipping and delivery.